Overview

At Ruxea Fashion, customer satisfaction is at the heart of everything we do. We understand that sometimes a product may not meet your expectations, or you may need to request a return or exchange. That’s why we have designed a transparent, fair, and customer-friendly return policy to make your shopping experience worry-free.

This return policy outlines the conditions under which items purchased from Ruxea Fashion can be returned, refunded, or exchanged. By placing an order on our website, you agree to the terms described below. We encourage you to read this policy carefully to understand your rights and responsibilities.

Our goal is to ensure that every customer feels confident shopping with Ruxea Fashion, knowing that support is always available if something doesn’t go as planned.

 

Eligibility for Returns

To qualify for a return under our return policy, the following conditions must be met:

  • The return request must be made within 7 days of receiving your product.

  • The item must be unused, unwashed, and unworn.

  • The product must be in its original packaging with tags intact.

  • The item must be in resalable condition.

  • Proof of purchase (order number or receipt) must be provided.

If any of these conditions are not met, Ruxea Fashion reserves the right to refuse the return request.

 

Non-Returnable Items

For hygiene and safety reasons, certain products cannot be returned or exchanged. These include:

  • Innerwear or intimate garments

  • Clearance or final sale items

  • Customized or tailor-made products

  • Gift cards or vouchers

Please check product descriptions carefully before purchasing to avoid inconvenience.

 

Refunds

Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund request.

Approved Refunds

If approved:

  • The refund will be processed within 7–10 business days.

  • Refunds will be issued to the original payment method.

  • Any shipping charges paid during purchase are non-refundable.

Please note that bank or payment gateway processing times may vary and are beyond our control.

Partial Refunds

In certain situations, only partial refunds may be granted, such as:

  • Items returned with missing tags or damaged packaging.

  • Products showing signs of use or washing.

Exchanges

Ruxea Fashion offers exchanges to ensure you get the perfect fit and style.

Exchange Conditions

  • Exchange requests must be made within 7 days of delivery.

  • Products must meet the same eligibility conditions as returns.

  • Exchanges are subject to stock availability.

  • If the requested replacement item is unavailable, you may choose a refund or store credit.

Customers are responsible for shipping the item back to us for exchange. We will ship the replacement once the returned product passes inspection.

Gifts

If an item was marked as a gift during purchase and shipped directly to you:

  • You will receive a gift credit equal to the value of the returned product.

  • Gift credits can be used for future purchases at Ruxea Fashion.

If the gift was not marked as a gift, refunds will be issued to the original purchaser.

Shipping Returns

To initiate a return under our return policy, follow these steps:

  1. Contact our support team with your order number and reason for return.

  2. Our team will provide return instructions and the return address.

  3. Pack the product securely to prevent damage during transit.

  4. Ship the item using a reliable courier service.

Return Shipping Costs

  • Customers are responsible for return shipping costs, unless the product is defective, damaged, or incorrect.

  • In case of damaged or wrong products, Ruxea Fashion will cover return shipping costs.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

Damaged or Defective Products

If you receive a damaged, defective, or incorrect product:

  • Contact us within 48 hours of delivery.

  • Provide clear photos or videos of the issue.

  • Our team will review and arrange a replacement or full refund.

This process is part of our commitment to a reliable return policy and quality service.

Late or Missing Refunds

If you haven’t received your refund:

  • First, check your bank or payment account.

  • Contact your payment provider, as processing times vary.

  • If the issue persists, reach out to our support team for assistance.

Changes to This Return Policy

Ruxea Fashion reserves the right to update or modify this return policy at any time without prior notice. Changes will be effective immediately once posted on our website. We recommend checking this page regularly to stay informed.

Contact Us

If you have any questions about our return policy, returns, refunds, or exchanges, our support team is always ready to help.

Why Shop with Ruxea Fashion?

Because we believe fashion should come with confidence. Our customer-first return policy ensures that every purchase you make is safe, transparent, and supported by a dedicated service team.

Need help?

Contact us at {email} for questions related to refunds and returns.