Refund and Returns Policy

At Ruxea, we are committed to providing our customers with authentic, high-quality cosmetics and skincare products. Your satisfaction is our top priority, and we strive to ensure a seamless shopping experience. However, if you are not completely satisfied with your purchase, we offer a hassle-free return and refund policy to ensure customer confidence and trust.

Eligibility for Returns and Refunds

We accept returns and offer refunds under the following conditions:

• The product must be unused, unopened, and in its original packaging.

• The return request must be made within 7 days of receiving the product.

• The product must be in the same condition as received and include any seals, tags, and protective covers.

• Items marked as non-returnable (e.g., clearance or final sale items) are not eligible for returns or refunds.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns for the following items:

• Opened or used beauty and skincare products.

• Items that have been tampered with or are missing original packaging.

• Gift cards or promotional products.

• Products purchased during promotional sales or with discount codes (unless defective or damaged upon delivery).

Process for Returning Products

If you meet the eligibility criteria and wish to return a product, please follow these steps:

1. Contact Us:

   • Email us at ruxea.com@gmail.com or call 01711659807 within 7 days of receiving your order.

   • Provide your order number, reason for the return, and attach any necessary photos (if applicable).

2. Return Authorization:

   • Our team will review your request and, if approved, provide you with a Return Authorization Number (RAN) and instructions for return shipping.

3. Packaging & Shipping:

   • Securely package the item and include a copy of your invoice or order confirmation.

   • Ship the product to the return address provided in our confirmation email.

   • Customers are responsible for return shipping costs unless the item is defective or incorrect.

4. Inspection & Approval:

   • Once we receive your return, our team will inspect the product to ensure it meets our return conditions.

   • If approved, your refund will be processed within 7–10 business days to your original payment method.

Refund Policy

We offer refunds in the following cases:

• Defective or Damaged Products: If you receive a damaged or defective product, please contact us within 48 hours of delivery with photos as proof.

• Incorrect Products: If you receive the wrong product, we will arrange for an exchange or a full refund.

• Canceled Orders: Orders canceled before shipment are eligible for a full refund.

Refund Method:

• Refunds will be issued via the original payment method used at the time of purchase.

• Depending on your bank or payment provider, it may take 5–10 business days for the refund to reflect in your account.

Partial Refunds:

• If a returned product is not in its original condition, a partial refund may be issued at our discretion.

Exchanges

If you wish to exchange a product for a different variant (e.g., shade, fragrance), follow the return process and place a new order for the desired product.

Cancellations

• Orders can only be canceled before they are shipped.

• Once an order has been processed and shipped, it cannot be canceled. You may, however, return the item as per our return policy.

Customer Responsibilities

• Ensure the product meets the return criteria before initiating a request.

• Properly package the product for return shipping to prevent damage during transit.

• Use a trackable shipping method for returns to avoid loss.

Disputes & Resolution

If you face any issues with returns or refunds, you can reach out to our support team at www.facebook.com/ruxeaa. We aim to resolve all concerns fairly and efficiently.

Need help?

Contact Us If you have any questions regarding our refund and return policy, please contact us at:

📧 Email: ruxea.com@gmail.com
📞 Phone: 01711659807
📍 Address: Dhaka, Bangladesh

Thank you for shopping with Ruxea. We appreciate your trust and are committed to providing you with high-quality beauty and skincare products!