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At Ruxea, we are committed to providing our customers with authentic, high-quality cosmetics and skincare products. Your satisfaction is our top priority, and we strive to ensure a seamless shopping experience. However, if you are not completely satisfied with your purchase, we offer a hassle-free return and refund policy to ensure customer confidence and trust.
We accept returns and offer refunds under the following conditions:
The product must be unused, unopened, and in its original packaging.
The return request must be made within 7 days of receiving the product.
The product must be in the same condition as received and include any seals, tags, and protective covers.
Items marked as non-returnable (e.g., clearance or final sale items) are not eligible for returns or refunds.
For hygiene and safety reasons, we cannot accept returns for the following items:
Opened or used beauty and skincare products.
Items that have been tampered with or are missing original packaging.
Gift cards or promotional products.
Products purchased during promotional sales or with discount codes (unless defective or damaged upon delivery).
If you meet the eligibility criteria and wish to return a product, please follow these steps:
Contact Us:
Email us at ruxea.com@gmail.com or callย 01711659807 within 7 days of receiving your order.
Provide your order number, reason for the return, and attach any necessary photos (if applicable).
Return Authorization:
Our team will review your request and, if approved, provide you with a Return Authorization Number (RAN) and instructions for return shipping.
Packaging & Shipping:
Securely package the item and include a copy of your invoice or order confirmation.
Ship the product to the return address provided in our confirmation email.
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Inspection & Approval:
Once we receive your return, our team will inspect the product to ensure it meets our return conditions.
If approved, your refund will be processed within 7โ10 business days to your original payment method.
We offer refunds in the following cases:
Defective or Damaged Products: If you receive a damaged or defective product, please contact us within 48 hours of delivery with photos as proof.
Incorrect Products: If you receive the wrong product, we will arrange for an exchange or a full refund.
Canceled Orders: Orders canceled before shipment are eligible for a full refund.
Refund Method:
Refunds will be issued via the original payment method used at the time of purchase.
Depending on your bank or payment provider, it may take 5โ10 business days for the refund to reflect in your account.
Partial Refunds:
If a returned product is not in its original condition, a partial refund may be issued at our discretion.
If you wish to exchange a product for a different variant (e.g., shade, fragrance), follow the return process and place a new order for the desired product.
Orders can only be canceled before they are shipped.
Once an order has been processed and shipped, it cannot be canceled. You may, however, return the item as per our return policy.
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Ensure the product meets the return criteria before initiating a request.
Properly package the product for return shipping to prevent damage during transit.
Use a trackable shipping method for returns to avoid loss.
If you face any issues with returns or refunds, you can reach out to our support team at www.facebook.com/ruxeaa. We aim to resolve all concerns fairly and efficiently.
Contact Us If you have any questions regarding our refund and return policy, please contact us at:
๐ง Email: ruxea.com@gmail.com
๐ Phone: 01711659807
๐ Address: Dhaka, Bangladesh
Thank you for shopping with Ruxea. We appreciate your trust and are committed to providing you with high-quality beauty and skincare products!
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